Returns & Refunds

You can return any piece within 10 days of receiving it — including a change of mind or a size that didn't work out. Email orders@fineshoppes.com with your order number within that window so we can log the return before the parcel moves.

Where to send your return

Post your piece to:

Please write your order number on the outside of the parcel and keep your receipt.

Return shipping

For returns, you cover the cost of shipping the piece back to us. We recommend a tracked service, since your refund can't be issued until the piece arrives.

Damaged or faulty pieces

If your piece arrives damaged, faulty, or different from what you ordered, email orders@fineshoppes.com within 10 days of delivery with your order number and a photo. We'll email you a prepaid shipping label, and once the piece is back with us we'll replace it or refund you in full, including the shipping you paid.

Cancellations

Production starts quickly. If you need to cancel, contact us within 24 hours of ordering and we'll refund you in full if production hasn't begun.

Refunds

Approved refunds go back to your original payment method through Fineshoppes Pay, usually within 5–10 business days.